HP PC Hardware Diagnostics Windows fails to install

[PRW17]

HP PC Hardware Diagnostics Windows fails to install

[Max3Aj]

@PRW17, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

Here’s a step-by-step guide to help resolve the issue where HP PC Hardware Diagnostics for Windows fails to install on your HP All-in-One Desktop PC 24-cr0000a (76M83AV):

Ensure System Compatibility

• Confirm that your system is running Windows 10 or 11 (64-bit), as HP PC Hardware Diagnostics for Windows is only supported on these versions.

Download the Latest Version

• Download the latest version of HP PC Hardware Diagnostics for Windows directly from the official HP site: HP PC Hardware Diagnostics | HP® Support

Run as Administrator

• After downloading the .exe file:
  • Right-click on the installer.
  • Select "Run as administrator" to ensure it has the necessary permissions.

Disable Antivirus Temporarily

• Some antivirus software may block the installation. Temporarily disable it and try installing again.
• Don’t forget to re-enable it after installation.

Clear Previous Install Attempts

• If a previous installation failed, it might have left behind partial files:
  • Navigate to C:\SWSetup\SPxxxxx (where SPxxxxx is the installer folder).
  • Delete any folders related to HP Diagnostics.
  • Reboot your PC and try installing again.

Use HP Support Assistant (Optional)

• If the standalone installer fails, try installing via HP Support Assistant: HP Support Assistant | HP® Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

[PRW17]

Installed OK at 3rd attempt.

[Max3Aj · Accepted solution]

@PRW17, Thank you for letting us know.

We are glad the issue is sorted. 

Is there anything else I can assist you with? 
 

Max3Aj

HP Support