• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-16-2023 01:30 PM

HP Recommended
Product: HP Notebook - 15-da0503sa

How do I UPDATE my HP PC Hardware Diagnostics? When I try to run UEFI it tells it is out of date

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2023 12:53 PM - edited ‎01-18-2023 01:14 PM

HP Recommended

Here is a link to the HP PC Hardware UEFI web document.

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

Click on the "diagnose problem outside of the OS" section to reach the download for version 8.9.x.x/


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
9 REPLIES 9

‎01-16-2023 02:05 PM

HP Recommended

Hello @JohnM29 

Sorry to hear that you are having problems ... I would like to help you.

(1) Download and install

HP PC Hardware Diagnostics UEFI

8.7.2.0 Rev.A

62.4 MB

Aug 21, 2022

Download

 

(2) Please report back

Was this reply helpful? Yes No

‎01-17-2023 09:24 AM

HP Recommended

Hello Ub6424

I downloaded and install the version you suggested and it updated HP PC Diagnostics from version 7.6.2.0 to version 8.7.2.0, but when I tried to run it, it told me it was still not up to date!!

Can you offer any further help?

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-18-2023 10:00 AM

HP Recommended

Hello @JohnM29 

 

Ignore the message for now and use the software. It will work !

I don't have the link for version 8.8.x.x at hand at the moment.

 

Kind regards

Was this reply helpful? Yes No

‎01-18-2023 12:40 PM

HP Recommended

Hello Ub6424

I don't understand what you mean "Ignore the message for now and use the software. It will work !" I does NOT work and I cannot run HP PC Diagnostics because the version is not up to date and my only option is to "Exit"!!

Also, I have a suspicion I need version 8.9.x.x

Regards

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-18-2023 12:53 PM - edited ‎01-18-2023 01:14 PM

HP Recommended

Here is a link to the HP PC Hardware UEFI web document.

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

Click on the "diagnose problem outside of the OS" section to reach the download for version 8.9.x.x/


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



2 people found this reply helpful
Was this reply helpful? Yes No

‎01-18-2023 01:23 PM

HP Recommended

Thank you Erico, I now have version 8.9.0.0 and it runs with no “not up to date” messages

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-18-2023 01:27 PM

HP Recommended

Apologies Ub6424, I now realise version 8.7 was working! I was concerned by the “not up to date” message!

Was this reply helpful? Yes No

‎01-18-2023 03:01 PM

HP Recommended

Hello @erico 

Thanks for the excellent tip and support !

Kind regards

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-21-2023 11:26 AM

HP Recommended

@ub6424 

You're welcome!


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.