HP PC Hardware Diagnostics

[JohnM29]

How do I UPDATE my HP PC Hardware Diagnostics? When I try to run UEFI it tells it is out of date

[ub6424]

Hello @JohnM29 

Sorry to hear that you are having problems ... I would like to help you.

(1) Download and install

HP PC Hardware Diagnostics UEFI

8.7.2.0 Rev.A

62.4 MB

Aug 21, 2022

Download

(2) Please report back

[JohnM29]

Hello Ub6424

I downloaded and install the version you suggested and it updated HP PC Diagnostics from version 7.6.2.0 to version 8.7.2.0, but when I tried to run it, it told me it was still not up to date!!

Can you offer any further help?

[ub6424]

Hello @JohnM29 

Ignore the message for now and use the software. It will work !

I don't have the link for version 8.8.x.x at hand at the moment.

Kind regards

[JohnM29]

Hello Ub6424

I don't understand what you mean "Ignore the message for now and use the software. It will work !" I does NOT work and I cannot run HP PC Diagnostics because the version is not up to date and my only option is to "Exit"!!

Also, I have a suspicion I need version 8.9.x.x

Regards

[erico · Accepted solution]

Here is a link to the HP PC Hardware UEFI web document.

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

Click on the "diagnose problem outside of the OS" section to reach the download for version 8.9.x.x/

[JohnM29]

Thank you Erico, I now have version 8.9.0.0 and it runs with no “not up to date” messages

[JohnM29]

Apologies Ub6424, I now realise version 8.7 was working! I was concerned by the “not up to date” message!

[ub6424]

Hello @erico 

Thanks for the excellent tip and support !

Kind regards

[erico]

@ub6424 

You're welcome!