HP Pavilion 15-CS0025CL Hard Drive dead

[LuchoS]

This laptop is 1 year old and the HD died. I'm ordering an SSD replacement and I would like to know:

1. Does it support NVMe drives or does it have to be SATA III drive?

2. Can you please recommend a compatible 1TB SSD drive? 

3. Most importantly, how do I get a Recovery disk from HP to be able to restore the image it came with.

This is my wife's laptop and we don't have backups nor a Recovery disk created for it.

Thanks in advance!

Luis

[banhien]

@LuchoS 

Its specs

          https://support.hp.com/au-en/document/c06156386

1.  From Crucial, it supports M.2 NVMe SSD. You can use

         https://www.samsung.com/au/memory-storage/970-evo-nvme-m2-ssd/MZ-V7E2T0BW/
         https://www.crucial.com/products/ssd/crucial-p2-ssd
         https://www.crucial.com/products/ssd/crucial-p5-ssd
   Or similar from reputable vendors.

           One example

                    https://www.crucial.in/ssd/p5/ct500p5ssd8/ct18266363

2. You can use 1TB 2.5" SATA SSD from

          https://www.crucial.com/products/ssd/crucial-mx500-ssd
          https://www.samsung.com/semiconductor/minisite/ssd/product/consumer/860evo/
    Or similar from reputable vendors.
         One example

                https://www.crucial.in/ssd/mx500/ct1000mx500ssd1/ct18266434

3. Please use Cloud Recovery tool

        https://support.hp.com/us-en/document/c06162205

Regards.

[LuchoS]

@Banhien,

You Rock! thanks so much for the quick reply. I'll check the links and let you know if I have any remaining questions.

Cheers,

Luis

[LuchoS]

@Banhien,

A quick follow up question, do you know if I can have both NVMe and SATA III SSD's from Crucial installed in this laptop?

Thanks,

Luis

[banhien · Accepted solution]

@LuchoS 

Yes, why not ?

Regards.

[LuchoS]

Hi Banhien,

I’m trying the HP Cloud recovery tool and it recognized the ProdID for the laptop to create the USB but once it boots it’s returning an error saying:

“this computer is not supported by the recovery media“

“you will not be able to recover this system “

error: 

0100-84BF-84C0, 84C1,856A,86AB,86E2,86E3

 any idea how to get past this?

[banhien]

@LuchoS 

Please try the following way

     https://www.microsoft.com/en-us/software-download/windows10

The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

Regards.

[LuchoS]

Thanks again Banhien,

I had already started that process and I’m now installing updates 🙂.

it would be nice to have the HP Cloud recovery tool fixed.

luis