• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-07-2020 03:51 PM

HP Recommended
Product: bc516ns
Operating System: Microsoft Windows 10 (64-bit)

This laptop throws constant errors while gaming or puting moderate loads to the GPU.

Has failed with all the games I tried (Payday 2, Borderlands, Black Mesa), and also on random situations (like watching a Discord stream).

In the Event Viewer are logged either Display warnings, id 4101, or nvlddmkm errors, id 14.

I'd like to say that I've done several clean installs, of the last 3 major releases of windows 10 (1903, 1909 and 2004), downloaded directly from Microsoft's web.  In all of them the issues are the same (and worse in the 2004 release).

I tried manual installation of the drivers provided by HP, then let updates take place via Windows Update and HP Support Assistant. Tried drivers and no connection to internet. Tried to let windows download and install drivers automatically. Tried the same through HP Support Tools. The result is always the same.

Tried antivirus, antimalware, sfc /scannow, the DISM checks.

MemTest86 ended successfuly after an entire night running. Intel Processor Diagnostics Tool also successful. HP Hardware Diagnostics (the extensive one), also successful. OCCT shows errors within 5 minutes.

Bios is updated to version F.10 (latest available in HP downloads)

 

This was already sent to HP support. I was told the GPU was faulty and it was replaced. But the error was still there, like no changes were done. HP support insists they already did the repair and returned the laptop without flaws.

 

Any clue is appreciated

1 person had the same question
1 REPLY 1

‎07-08-2020 04:55 AM

HP Recommended

@D344, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.