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‎10-06-2022 01:52 PM

HP Recommended
Product: HP Pavilion - 15-cc515nb
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have an issue with upgrading the M.2 SSD in a HP Pavilion - 15-cc515nb. I replaced the old SSD with a Samsung 980 M.2. 

When trying to install windows, The new SSD is not detected. I tried looking in the bios if the SSD is showing up but I cant find the advanced options (InsydeH20 bios).

I also tried installing Intel RST driver with no luck.

With another computer, I verified that the SSD is indeed working.

 Any help will be appreciated.

 

Category:
1 REPLY 1

‎10-06-2022 02:32 PM

HP Recommended

Hi:

 

NVMe SSD's are not supported in the HP 15-cc5xx model series.  SATA M.2 SSD's only.

 

That is the reason for your current dilemma.

 

See chapter 1 of the service manual for the supported drive types.

 

HP Pavilion 15 Laptop PC Maintenance and Service GuideIMPORTANT! This document is intended for HP au...

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