-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP Pavilion 15-cs3000 Docking Station

Create an account on the HP Community to personalize your profile and ask a question
01-16-2020 04:20 PM
Hello All,
I have been trying to get my laptop setup with a docking station for dual displays. I thought the USB C 3.1 port would be fine to simply order a USB Docking station. I guess I was wrong...
I ordered this Docking Station: https://www.amazon.com/gp/product/B07Z53139N/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1
But when I connect the displays to the HDMI ports on the Dock and then connect the dock to my laptop the displays are not detected.
I have seen other folks ask similar questions and I have seen the link to the Plugable Docking Station. Before I send back the one I already have I just want to make sure 2 things:
1) Can I get the one I already have to work?
2) Will the Plugable Docking Station truly work with the HP Pavilion?
I have to say I am a little disappointed at how difficult it has been to find a docking solution.
Thanks in advance for any help.
Also, I will update this thread with my solution.
Thanks,
Dave
Solved! Go to Solution.
Accepted Solutions
01-27-2020 02:39 PM
Hello All,
OK after a bit of research I found a solution.
I installed the Displaylink drivers then I purchased the following Dock:
https://www.amazon.com/gp/product/B07CRSH25X/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1
Once I did this the system worked great. I now have a dual monitor setup:
Thanks for all your help & tips on how to fix this issue.
01-16-2020 05:45 PM
Nearly all HP Pavilion notebooks don't have docking port therefore you can't get a docking station for your machine or for HP Pavilions.The specs of your machine is
https://support.hp.com/au-en/document/c06474274
which shows it has
- 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate);
- 2 USB 3.1 Gen 1 Type-A (Data Transfer Only);
- 1 AC smart pin;
- 1 HDMI 1.4b;
- 1 headphone/microphone combo;
- 1 RJ-45
As you can see, its USB-C port does NOT support video out. At this stage, a docking station using USB-A ports still is a good choice. If you wish to have 2 or more external monitors, please enter your requirement on the following link and it will find for you few options on market today including some HP products:
https://www.displaylink.com/products/universal-docking-stations
or try following HP docks
https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358
Regards
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-16-2020 07:50 PM
Thanks for the quick response.
I did notice the caveat about data only for the USB C port AFTER I ordered a Docking Station and it didn't work.
So if I understand correctly, if I install the DisplayLink drivers and purchase this station:
https://store.hp.com/us/en/pdp/hp-usb-c-a-universal-dock-g2
I should have a good docking solution and also have dual monitors?
Thanks,
Dave
01-16-2020 10:33 PM
Please check the compatible list, your machine is NOT on that list (you can see dull list when click Specs tab).
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-17-2020 11:53 AM
Hello Banhien,
Thanks again for the response.
You are right I did see that my machine was not listed on the compatibility list. However, I thought that since this was a Docking Station that was based on DisplayLink and if I install the Drivers then it should work?
This is where I get confused because I thought that DisplayLink was supposed to address the issue with machines like mine?
Thanks,
Dave
01-27-2020 02:39 PM
Hello All,
OK after a bit of research I found a solution.
I installed the Displaylink drivers then I purchased the following Dock:
https://www.amazon.com/gp/product/B07CRSH25X/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1
Once I did this the system worked great. I now have a dual monitor setup:
Thanks for all your help & tips on how to fix this issue.