HP Pavilion Battry issues

[Idris81]

Please my ph pavilion battery not charging, it was just showing Amber light and it's remains on 0% and I have done hard reset and still not working, please what can I do??

[Kuroi_Kenshi]

Hi @Idris81,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Pavilion battery not charging, showing an amber light, and staying at 0% even after a hard reset. Let’s go through a few checks.

Before we proceed:
Is this the original HP charger, and does the laptop work normally while plugged in?

Meanwhile, you can follow these steps:

Step 1: Check the Charger and Power Source

• Plug the charger directly into a wall outlet.
• Avoid extension cords or surge protectors.
• Inspect the charger cable for damage.
• Confirm the charging light turns on when plugged in.
• If the laptop runs only while plugged in, continue below.

Step 2: Perform a Full Power Reset

• Turn the laptop OFF.
• Disconnect the charger.
• If the battery is removable, remove it.
• Hold the Power button for 15 seconds.
• Reinsert the battery (if removable).
• Plug in the charger and power ON.

If the battery is internal, just hold the power button 15 seconds with the charger disconnected.

Step 3: Check Battery Status in Windows

• Right-click Start and open Device Manager.
• Expand Batteries.
• Right-click Microsoft ACPI-Compliant Control Method Battery.
• Select Uninstall device.
• Restart the laptop.
• Windows will reinstall the battery driver automatically.

Step 4: Run HP Battery Test

• Turn the laptop OFF.
• Turn it ON and immediately tap F2 repeatedly.
• Open HP Hardware Diagnostics.
• Select Component Tests > Power > Battery.
• Run the battery test.
• If it shows “Replace” or “Weak,” the battery may have failed.

Step 5: Check for BIOS Update

• Press Windows + R.
• Type msinfo32 and press Enter.
• Note BIOS version.
• Compare with the latest version on the HP Support website.

If the battery stays at 0% and the HP test reports failure, the battery likely needs replacement. If the system works normally when plugged in but shuts off immediately when unplugged, this confirms battery failure.

I hope this helps.

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Best regards,