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‎04-29-2013 08:25 AM - edited ‎04-29-2013 08:26 AM

HP Recommended

I have had this laptop a little over a year.  A few nights ago I was using it and it was working fine.  The next morning it wouldn't turn on and would not charge. Any suggestions?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-29-2013 08:40 AM

HP Recommended

Try a hard reset as follows:

1) Remove the battery and unplug the DC power adapter.
2) Press and hold the power button for more than fifteen seconds.
3) Plug in the DC power adapter (leave the battery out for now)
4) Press the power button

 


Please post your positive or negative results here in your thread.

 

Best regards,

erico


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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19 REPLIES 19

‎04-29-2013 08:40 AM

HP Recommended

Try a hard reset as follows:

1) Remove the battery and unplug the DC power adapter.
2) Press and hold the power button for more than fifteen seconds.
3) Plug in the DC power adapter (leave the battery out for now)
4) Press the power button

 


Please post your positive or negative results here in your thread.

 

Best regards,

erico


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎04-29-2013 08:58 AM

HP Recommended

Will this erase erase anything I have saved?

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‎04-29-2013 09:51 AM

HP Recommended
No. It won't hurt anything
It is just a safe way to reset the hardware. 🙂

Best regards,
erico

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎04-29-2013 09:52 AM

HP Recommended

Thank you, I'll let you know how it works :generic:

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‎04-29-2013 12:17 PM

HP Recommended

It worked perfectly! Thank you!!

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‎04-30-2013 12:16 AM - edited ‎04-30-2013 12:17 AM

HP Recommended

You are very welcome.  🙂


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎07-28-2013 02:39 AM

HP Recommended
Hi mate had same problem with hp pavilion g6... Did what u said its not working ....any help...
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‎07-28-2013 02:40 AM

HP Recommended
There is light where adapter is attached what no light on power on...
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‎07-28-2013 02:41 AM

HP Recommended
Unlucky I m warranty finish on 17 July 2013
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