01-10-2020 08:04 AM - last edited on 01-10-2020 08:56 AM by Cheron-Z
This is the exact same problem I'm having with my Pavilion g7. I've bought 2 new batteries for it. They work correctly for a short period of time, such as 3 months, then the same problem appears. 0%, Not charging. This cannot be a case of bad batteries. There is something going on with the battery charging system. I did not test the batteries to see if they were still good on another system as I don't have another Hp laptop. It is possible the charging system is damaging them, or some trigger set within the software is too tight. None of the procedures mentioned so far worked on my system including replacing the batteries. This defect pretty much degrades this HP laptop to a desktop, as it now always must be plugged in.
01-13-2020 07:59 AM
Welcome to the HP Support Community. I'd be happy to assist you with the battery issue.
Let's try these steps -
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery.
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer.
6) Try to turn on the computer.
Update the BIOS - HP Consumer Notebook PCs - Updating the BIOS
Also, try these steps - HP Notebook PCs - Testing and Calibrating the Battery
Hope this helps! Keep me posted.
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I am an HP Employee
01-19-2020 02:11 PM
I tried this suggested procedure several times with no change in indications. I'm hesitant to buy yet another battery for an older labptop like this one. It does cause me to question the reliability of newer HP laptops as this problem continues to remain undetected and unsolved after all this time.