HP Pavilion Gaming Laptop 15-dk1058nw Screen Freeze or Turns Black

[xwax88]

Hi!

Recently HP Pavilion Gaming Laptop 15-dk1058nw started to have a screen freeze issues.
It neither just freeze or turns black with fans working.
It happens only in Windows if I will go to BIOS I can be there for several hours.

I did RAM slots swap, taking them in/out

Laptop Hard Reset

New Hard Drive with freshly new Windows install

BIOS Recovery with updating to the latest version from USB Flash Recovery Bios

Checking fans are working properly

I can't run any diagnostics on PC, since screen is freezing completly during any kind of activity. I think i doesn;t run longer than 1minute after turning ON, sometimes even less.

Anyone is facing same problem and had/have a solution to resolve it ?
Im more than Happy to drop some more detailed informations if essential. I think that I pointed all things I have done so far, but i am open for new ideas.

Bios Version F.48 Latest from HP site.

Windows 10 (64x)

New 512gb Patriot Disk m.2 NVMe

I will much apriciate any help.
Kind Regards, Marcin

[Irfan_06]

Hi @xwax88,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing freezing and black screen issue with your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system by following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

If the issue still persists, Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support