HP Pavilion Laptop 15-cc5xx keyboard has stopped working

[adavis16]

My HP Pavilion Laptop 15-cc5xx keyboard suddenly stopped working altogether. Touchpad still works. Need to find resolve. 

[A4Apollo]

Hey there! @adavis16, Thanks for stopping by the HP Support Forums!

I understand you have keyboard issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with an external keyboard does the issue persist?

Please share the product number of your PC to assist you better.

As you mentioned the keyboard has stopped functioning but the touchpad still works on your PC.

First, restart your PC keep tapping the F11 key on your PC before the PC boots, you will see the recovery manager screen.

Open the command prompt from the list and check if all the keys on your PC are functioning correctly.

Try using the onscreen keyboard as an alternate on your PC.

Try few steps recommended below.

Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

Also, Turn off Filter Keys

Filter Keys is a feature that is designed to ignore brief or repeated keystrokes, and according to users, this feature is turned on by default on their laptops, and that’s what’s causing the keyboard issue.

Go to Control Panel and open Ease of Access Center.
Scroll down and select Make the keyboard easier to use option.
Scroll down and locate Filter Keys option. Make sure that Turn on Filter Keys option is not checked.
After turning off this option, click Apply and OK to save changes.

Refer this article to further troubleshoot keyboard issues with your PC. Link: https://support.hp.com/hk-en/document/c03843122

If the issue still persists after trying out the steps.

It is a hardware issue with your PC, keeps contact HP support for service options.

HP Support can be reached by clicking on the following link: 

1. Click on this link – www.hp.com/contacthp/
2. Click on “Continue as guest”.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on “Show Options”.

Please mark my post as accepted solution if you feel I have answered your query.

Hope this helps! 

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[adavis16]

Hello, 

Thanks for the response. An external Keyboard plugged in via USB does work. I've tried the uninstall keyboard drivers and reinstalling them with no success. I'm guessing this is a hardware issue. Thanks again for trying. 

[A4Apollo]

@adavis16, thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned the USB keyboard works fine on your PC.

As Huffer mentioned, it sounds like a hardware with your laptop.

Please contact HP support for service options.

HP Support can be reached by clicking on the following link: 

1. Click on this link – www.hp.com/contacthp/
2. Click on “Continue as guest”.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on “Show Options”.

Please mark my post as accepted solution if you feel I have answered your query.

Let me know if this works!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Huffer]

@A4Apollo

What?? This is a laptop keyboard not a wireless keyboard on a desktop computer. Gotta jump in here as this is veering off course pretty far. 

@adavis16

you need to replace your keyboard. If you are still following after all this post back and we can help you further. 

[A4Apollo]

@Huffer, thanks for correcting me there.

As i didn't read the post completely, Due to which I gave the wireless keyboard troubleshooting steps.

However, I have got the post edited now. 

Thanks again for helping me out.

Take Care!

Bye now ! 🙂