HP Pavilion Notebook- Bios needs to be updated before you can upgrade to Windows 10

[lcallear]

HP Pavilion Notebook- Bios needs to be updated before you can upgrade to Windows 10 States to manually uninstall.   Says it is not compatable .    HELP   

[Huffer]

That is not the product ID of the laptop which we need to answer definitively, but if your laptop has an AMD processor and is fairly new there is a BIOS update you have to do in order to enable certain Windows updates. I will not link you to a BIOS download until I know the exact model of your computer and its current BIOS level which you can get from HP Support Assistant. It an easy fix once we have the info. 

[lcallear]

product ID  00325-80485-89980-AAOEM   

Model  AMD-A10-8700p Radeon R6  10 compute cores  4c+6G 1.80 GHZ

Windows 10 HOME     version 1607

[Huffer]

Again that is not the model of the computer you are giving us. You have confirmed it is an AMD processor model and I am sure it just needs a BIOS update to install any higher version of Windows 10. You are like 3 builds behind right now. So again go into HP Support Assistant and look for the Product Number of the laptop. It will look like this:

 Product Number of Laptop circled

This is a shot of my HP Support Assistant and all my HP Products. Laptop is on the left and the Product Number will not have any dashes in it. 

[lcallear]

N9E13UA#ABA         hhope this  is right this time still needing help

[Huffer · Accepted solution]

17-g121wm is the model and this is a link to the BIOS you need. Follow instructions. Download and run from Windows to update BIOS then try Windows Update again. 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-17-g100-notebook-pc-series/84...

Please accept as solution if this works.