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‎10-17-2018 12:58 PM

HP Recommended
Product: HP Pavilion : product ID 00325-80485-89980-AAOEM
Operating System: Microsoft Windows 10 (64-bit)

HP Pavilion Notebook- Bios needs to be updated before you can upgrade to Windows 10 States to manually uninstall.   Says it is not compatable .    HELP   

1 person had the same question
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Accepted Solutions

‎10-23-2018 09:36 AM

HP Recommended

17-g121wm is the model and this is a link to the BIOS you need. Follow instructions. Download and run from Windows to update BIOS then try Windows Update again. 

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-17-g100-notebook-pc-series/84...

 

Please accept as solution if this works. 

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5 REPLIES 5

‎10-18-2018 06:20 AM

HP Recommended

That is not the product ID of the laptop which we need to answer definitively, but if your laptop has an AMD processor and is fairly new there is a BIOS update you have to do in order to enable certain Windows updates. I will not link you to a BIOS download until I know the exact model of your computer and its current BIOS level which you can get from HP Support Assistant. It an easy fix once we have the info. 

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‎10-19-2018 10:18 AM

HP Recommended

product ID  00325-80485-89980-AAOEM   

 

Model  AMD-A10-8700p Radeon R6  10 compute cores  4c+6G 1.80 GHZ

Windows 10 HOME     version 1607

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‎10-19-2018 12:14 PM - edited ‎10-19-2018 12:15 PM

HP Recommended

Again that is not the model of the computer you are giving us. You have confirmed it is an AMD processor model and I am sure it just needs a BIOS update to install any higher version of Windows 10. You are like 3 builds behind right now. So again go into HP Support Assistant and look for the Product Number of the laptop. It will look like this:

 Product Number of Laptop circledProduct Number of Laptop circled

 

 

This is a shot of my HP Support Assistant and all my HP Products. Laptop is on the left and the Product Number will not have any dashes in it. 

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‎10-23-2018 07:57 AM

HP Recommended

N9E13UA#ABA         hhope this  is right this time still needing help

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‎10-23-2018 09:36 AM

HP Recommended

17-g121wm is the model and this is a link to the BIOS you need. Follow instructions. Download and run from Windows to update BIOS then try Windows Update again. 

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-17-g100-notebook-pc-series/84...

 

Please accept as solution if this works. 

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