When powered off and plugged in, the battery charges.
When powered on and plugged in ... it shows as connected to power on the task bar - however it runs from the battery and the charge is *not* maintained by being plugged in.
It discharges and the laptop shuts down when the battery charge hits zero (still while plugged in).
NB: Both the battery and the charger have been replaced with authentic HP spares - and the issue persists.
If I remove the battery, wait a minute or so, reconnect it, plug it back in and power it on - it all seems to work fine for a short time (20 minutes or so). Actually charges the battery while powered on.
However then it stops charging - and runs from battery again until it fully discharges.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".