HP Pavilion Power heating problems

[Celedhring]

Hello,

I purchased an HP Pavilion Power (7700HQ, 12 gb Ram, nVidia 1050 4gb), and I'm having heating problems.

The lower right part of the laptop - the palm rest below the numpad - warms up noticeably doing menial tasks (browsing, Word...). This seems to happen particularly when the laptop is plugged in.  The laptop seems to perform fine on battery (lower right part of the case still heats up, but only when stressing the computer, which is expected).

Remote support hasn't found anything wrong with CPU temps, but the laptop is very uncomfortable to use when this happens (and it happens often). It gets really warm. I can accept this happening when playing games or some other high duty tasks, but not during everyday use.

Now, what I want to ask is... are other owners of this notebook (or the same series) experiencing this issue? Is this the "normal" performance of the laptop? If that's the case, I'll probably return it for a refund.

[The_Fossette]

Hi @Celedhring,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that computer is heating up when the charger is connected.

I’d love to help!

I recommend you to update the bios from the below link and test.

http://hp.care/2nikIQ9

If the issue persists, follow the steps in the below article and check if it helps.

http://hp.care/2nAW0pt

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[Vnair8896]

I have the same issue. @celedhring did you fine any solution to resolve the issue?

[a_amu]

Yeah, i got the same problem. i got mine like last week or so ... 
did u find a solution? 

[Celedhring]

I returned the computer and got one from the same model. This one works much better - i think my old unit just wasn't dissipating heat well. I can now work comfortably.

It does still heat up in the lower right area (the processors are there, I think), but only under medium-heavy loads. Probably the fans could be a bit more aggressive, but I'm happy with the computer right now. 

[a_amu]

Okay, I'll look into it
Thanks!

[Pratheesh1992]

Hi. I like to know if your problem is fixed. I'm looking forward to buy this laptop.

[makeshrohan]

I  bought the  HP Pavilion Power - 15-cb052tx on 22-Feb 2018 and i am facing the same issue , updating BIOS / drivers are not helping to resolve the issue . with power supply connected The   HP Pavilion Power 15-CB052TX  was heating up to 73 C (on the quad core ) CPU temperature when i keep 14 chorme browser tab open with one of the tab having live youtube  streaming and rest are all documents. . since the CPU+ GPU  is placed right below the rigth hand palm rest area , just below the keyboard. its too hot to even place the right palm and type a document.

I have claimed a DOA and waiting replacement of a new unit of this model .

[arungupta21]

I just now received my HP Laptop CB052TX.

The bottom-right panel is so warm that it is really uncomfortable to keep the right hand for long on it.

Di you find any solution yet?

[surya00060]

Hi Guys

I use Ubuntu and my temparature of CPU + GPU used to be around 65 C just for browsing with many open tabs while charging . I dont neeed to use NVIDIA Graphics Always , so I manually switched to Intel's Integrated Graphics( As Ubuntu doesnot support Auto Switch ) . After switching my laptop didnot raise its temparature beyond 50C while performance is unaffected. I can switch back to NVIDIA if i need to use CUDA etc .

For Windows users there's already autoswitching between two GPU's automatically enabled but try switching to Integrated Graphics, this may solve your problem or try to turn off NVIDIA GPU in BIOS if possible .

Thanks

Surya.S