HP Pavilion screen separated from casing by hinge at bottom right hand corner

[raty]

I have owned this laptop for 2 years and recently It became stiff to open.  Subsequently this has developed so that the bottom right hinge is forcing the screen from the plastic casing.  As HP only gave a 1 year warranty I have been told by HP that there will be an approximate cost of £200+ to fix this plus time without a laptop.  This is not good customer service. Moreover I have seen this same problem complained about by various people on various tech websites which indicates the fault is a recurring one in many similar HP products - so why is the cost and inconvenience for this being passed to the consumer? I expect this laptop will stop functioning as the fault worsens which after only 2 years is unacceptable.  I am a very careful user and the laptop is not transported  anywhere. If/when I have to buy another laptop it will not be an HP one! The HP reputation is seriously diminished after this experience.

[Anand_Andy]

Hi @raty,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

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