HP Pavilion x360 - 14-cd0087tu Multi Touch not working

[ShinojGK]

touchpadMulti touch not working. The touch pad does not have the multi-touch anymore. Multi touch setting is missing as well. Latest driver has been installed. Please see the screenshots for more details.

HP Model number: HP Pavilion x360 - 14-cd0087tu

HP Product Number: 4NL42PA

[KrazyToad]

@ShinojGK

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[ShinojGK]

Hi,

I had checked it all earlier. Checking it once more. No driver installation is pending for me

[KrazyToad]

@ShinojGK

Please perform a System Restore to an earlier time before the issue started

Link: https://support.hp.com/in-en/document/c03327545

[ShinojGK]

is system restore the only solution? Are there no updated drivers or any other fixes? Has someone else faced this ? I don't have a restore point at the moment so I cannot restore to an earlier date.

[ShinojGK]

Please see this link where the exact problem is being discussed.

https://answers.microsoft.com/en-us/windows/forum/all/hp-laptop-windows-10-settings-options-for-touc...

also check these

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Synaptics-Touchpad-Settings-mis...

[The_Fossette]

@ShinojGK

I recommend you download and install the touchpad driver from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104433.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[ShinojGK]

Installed it. Nothing happened. No change at all.

[The_Fossette]

@ShinojGK

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[ShinojGK]

I do not have the option to call customer care as I am out of warranty and virtual agent is quite useless in my case and also seems support page is down. I guess i am out of options and out of help here.