HP Pavilion x360 Convertible 14-dh2xxx bottom screws fell out and bottom cover coming off

[MMPrinceton]

I purchased a new laptop for my daughter in Sept 2020.  By January 2021, the battery was acting funny.  I contacted HP and sent in the laptop for battery replacement.

A few months ago, I noticed two things.  First, the battery was acting weird again.  Second, one of the screws holding the back cover in place had come off.  I tried to contact HP regarding the battery, but because my system is out of warranty, I could not get the battery looked at again.  I thought there should be a one year warranty on a new battery replacement.  

Second, I purchased a new screw but it looks like the plastic casing on the inside is broken, so the screw is useless.  I feel frustrated.  I thought HP was a high quality PC company.  I am so annoyed with this laptop.  

[sandytechy20]

@MMPrinceton

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