HP Pavilion x360 Convertible 14m-cd0xxx screen coming apart in bottom right of screen

[Imabaconista]

I have a HP Pavilion x360 Convertible 14m-cd0xxx laptop that is 2.5 years old. One month after my warranty expired the screen became dislodged in the bottom right hand corner. I have had to open and close it for transport and it is deteriorating more every time i close/open the top. At first I was able to pop it back in and hold it together as I opened it but now it will no longer pop back in and the screen has cracked and is chipping away more and more with every open/close.

The problem gets worse the wider I open the laptop. The laptop was not dropped, it always travels in a cushioned laptop sleeve and I have never used the 360 function. I need this laptop for work, volunteer projects, and general personal use. 

How do I go about getting this fixed? Is the repair more expensive than replacing with a new laptop? This is very disheartening because I had my last laptop for over 8 years with 0 hardware issues. It seens this is a common and known issue and sounds like a manufacturing defect. Can someone from HP please advise a solution? Thank you.

[praveenbv]

Hi@Imabaconista,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the Screen assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution