HP Pavilion x360 - No power at M board

[SeanOg1]

Hi, trying to get my daughter's Pavilion back up and running as she needs it for nursing in Australia. It was powered down for a while, but when plugged in recently, no LED light at the power jack, and not turning on. Did a search and was able to test the power adapter (19.5V available), tested the power jack and got 19.5V at the connector BUT not getting it at the motherboard side - is this a motherboard failure?

I have added a few pics to explain also.

Any advice is greatly appreciated. 

[A_Gayathri]

Hi @SeanOg1,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion x360 - No power at Motherboard and motherboard failure. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

HI @SeanOg1,

I would request you to contact our Phone Support Team and our Support Engineers should be able to sort this out. 

Please use the following link to create a case number, then call and it may help speed up the call process: 

• Step 1. Open link:  https://support.hp.com/us-en/contact-hp
• Step 2. Sign in / sign in as a guest
• Step 3. Enter the product number or select auto-detect
• Step 4. Scroll down to "Still need help? Complete the form to select your contact options"
• Step 5. Scroll down and click: HP contact options - click on Get phone number and the phone number appears.

Note: Out-of-warranty product repair will cost.

Keep me posted on further assistance. I hope that helps!  

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, That'll help us and others see that we've got the answers!

I am an HP Employee

Take care and have a good day.

Gaya1239 – HP Support.