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‎09-26-2021 11:46 AM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

My previous battery in my laptop was completely unusable so I replaced the battery with the same number as previous i.e. "HT03XL". I followed the instructions from the HP support videos and I think I didn't miss anything but after I replaced the battery my laptop's power goes off, it shuts down without any warning like someone plugged out the battery even if it's charging. So, I'm wondering if I missed something or the new battery is defective.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-28-2021 05:04 AM - edited ‎09-28-2021 05:08 AM

HP Recommended

That sticker with 853294-855 on the battery you bought is suspicious. That is a part number for a much older battery. Its like they wanted it to appear to be a genuine HP battery. You bought the right type of battery but I suepect it may not be a reliable product. See if you can get a refund. Below is another option

 

https://www.amazon.in/14-ce0014tu-14-ce1008tx-14-ce1003tu-14-ce0016tu-14-ce0015tu/dp/B09DY8P2XY/ref=...

View solution in original post

1 person found this reply helpful
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5 REPLIES 5

‎09-26-2021 03:26 PM - edited ‎09-26-2021 03:27 PM

HP Recommended

HT03XL is not an HP designation. You need to buy a battery based on the HP Part Number. What is the full model number of the laptop?

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‎09-27-2021 02:19 AM - edited ‎09-27-2021 02:24 AM

HP Recommended
  • HP Pavilion x360 Convertible Laptop PC 14-dh0043tu
  • Product 6UA64PA
  • Serial 8CG9305PXD

These are the product details of my laptop

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‎09-27-2021 04:59 AM

HP Recommended

HP unfortunately has not posted the Service Manual for your laptop. Do you have the original battery? It will have the HP Part number on it usually on a sticker. 

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‎09-27-2021 02:44 PM

HP Recommended

16327751366374258213946318379391.jpg

Above is my original battery and below is the replacement battery I bought

16327754474176084990374161629931.jpg

 

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‎09-28-2021 05:04 AM - edited ‎09-28-2021 05:08 AM

HP Recommended

That sticker with 853294-855 on the battery you bought is suspicious. That is a part number for a much older battery. Its like they wanted it to appear to be a genuine HP battery. You bought the right type of battery but I suepect it may not be a reliable product. See if you can get a refund. Below is another option

 

https://www.amazon.in/14-ce0014tu-14-ce1008tx-14-ce1003tu-14-ce0016tu-14-ce0015tu/dp/B09DY8P2XY/ref=...

1 person found this reply helpful
Was this reply helpful? Yes No
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