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‎09-26-2021 11:46 AM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

My previous battery in my laptop was completely unusable so I replaced the battery with the same number as previous i.e. "HT03XL". I followed the instructions from the HP support videos and I think I didn't miss anything but after I replaced the battery my laptop's power goes off, it shuts down without any warning like someone plugged out the battery even if it's charging. So, I'm wondering if I missed something or the new battery is defective.

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