-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP Pavilion x360 drains battery while Shut Down

Create an account on the HP Community to personalize your profile and ask a question
04-12-2019 07:14 AM
I just bought this notebook 1 month ago and have seen this problem since the beginning. While being completely shut down it drains about 10% per day, which is way too high. Normally it should be 1% a week.
I check this behavior on several states for 2-3 days each with following conclusion:
Standby (Suspend to Ram): 0,6% per hour
Hibernation (Suspend to Disk): 0,5% per hour
Shut Down: 0,4% per hour
Fast Startup and hybrid Sleep are deactivated. My Bios Firmware is updated to the latest available (F22) and I’ve done a clean installation of Windows 10 as well.
While browsing the web for help I’ve seen other manufactures solves this problem be providing a Bios Update or a firmware update for the battery.
Also took some screens from the powercfg to show that it is actually draining battery while shut down (27% in 65 hours, which is equal to 0,41%/h or 9,9%/day)
Really hoping for a solution and not a generic response like i already get while contacting the HP Support Team.
04-13-2019 01:19 PM
Welcome to HP Community
I appreciate all your efforts and expertise in diagnosing this issue
At this Point I would request you to contact HP Support for further assistance
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
KrazyToad
I Am An HP Employee