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Common problems for Battery
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HP Recommended
HP Pavilion x360 Convertible 15-cr0xxx
Microsoft Windows 10 (64-bit)

 

I just bought this notebook 1 month ago and have seen this problem since the beginning. While being completely shut down it drains about 10% per day, which is way too high. Normally it should be 1% a week.

I check this behavior on several states for 2-3 days each with following conclusion:

Standby (Suspend to Ram): 0,6% per hour

Hibernation (Suspend to Disk): 0,5% per hour

Shut Down: 0,4% per hour

 

Fast Startup and hybrid Sleep are deactivated. My Bios Firmware is updated to the latest available (F22) and I’ve done a clean installation of Windows 10 as well.

While browsing the web for help I’ve seen other manufactures solves this problem be providing a Bios Update or a firmware update for the battery.

 

Also took some screens from the powercfg to show that it is actually draining battery while shut down (27% in 65 hours, which is equal to 0,41%/h or 9,9%/day)

 

Really hoping for a solution and not a generic response like i already get while contacting the HP Support Team.1.JPG2.JPG

1 REPLY 1
HP Recommended

@Ra6x

 

Welcome to HP Community

 

I appreciate all your efforts and expertise in diagnosing this issue

 

At this Point I would request you to contact HP Support for further assistance

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

KrazyToad
I Am An HP Employee

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