HP Pavilion x360 hinge broken

[WalkingShadow]

Hello,

I am trying to get in touch with the HP support member who offered a one time courtesy repair for my HP pavillion 360's hinge broken issue. I am not getting a reply to proceed with the process. Will anyone be able to pursue this for me? 

The HP support contact person I am in conversation with  was George (username: ThatGuyFromSoMe)

[WalkingShadow]

So I have been researching a lot on this topic and I do not think I am the only one having this problem. The product is defective and HP does not want to admit it was just poor design. I, like many others was offered a free repair(which is kind of the representative). Also I, like A few others was actually not provided with the service and was asked to pay again. What is the point in making shallow promises which cant be kept?

I  flew overseas and was stuck in another country due to COVID and could not return back in time. The representative mentioned that I can message back and setup the repair once I am stateside. But now, they do not want to honor the complimentary service. If that is the case, I would have gladly done it myself in the other country I was in long ago. 

Just to end this rant, I would think twice before buying a hp product again. 

[praveenbv]

Hi@WalkingShadow,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

[praveenbv]

Thank you for waiting! I understand your concern and to help you out, I have r concern with HP's Support Team 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.