HP Pavilion x360 poor hinge and design quality

[Suprabhat]

HP pavilion x360 has serious design flaws and low grade plastic components are used. Within a month of buying this laptop the hinges got jammed and started pushing the screen and screen back panel apart which soon gave way and cracked. After following up with HP customer care they lethargically acted on it and replaced the screen. Soon after wifi card collapsed, mouse pad had a wavy bump on it , and hinges got jammed again. On informing HP customer care about this issue they did not send anyone for 45+ DAYS even though laptop is under onsite repair warranty for a year. By now the hinge had totally jammed and cracked the whole base panel and top panel when I tried to close the screen. After 45 days of following up and laptop falling apart and rendered useless I had no choice but to personally drop the laptop at service center. Since then, It's been 3 weeks and HP says the damage is accidental and that I caused all the damage and sent a quote of INR 20k to replace base and top panel. My hard earned INR 65k is gone!

[Jacky-D]

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.