HP Pavillion Battery Problem

[Maximd94]

Hello! I recently had a problem with my laptop - I was using it withour the cable, on the battery, when it just turned off. Usually, Wndows reminds user of the battery low energy level, but here it just turned off. When I plugged in the cable, the battery was showing "0%, plugged in, charging", but in fact it wasn't charging, just stayed on 0% for several minutes. Then the PC turned off again, and every time I tried to switch it on, it was turning off just after the loading finished. So I looked up for the problem and one of the solutions was just to plug off the battery out of the PC and then plug it back in, which I did, and it worked - it is charging now, everything works well, though I'm not sure that it won't happen again. The problem is that when I disassembled the laptop, I noticed, that the battery was a bit "swollen" or deformed, just a little bit - like 1-2 mm. But I haven't seen it when it was new, so I don't know if it is OK or not - maybe it just has to be like that. So, the question is - is it OK to continue to use this battery or it's better to replace it with a new one? Because some of the users on Russian forums say that it may happen as a result of complete charge loss, and that it would get right after the recharge, when the others say that even a bit "swollen" battery may take fire or even explode.

[kevin-t · Accepted solution]

@Maximd94

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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