HP Pavillion Laptop Battery won't charge past 38%

[TaraSierra]

My Pavillion notebook won't charge past 38% where it is on or off I won't charge. I've tried all of the following below and I'm still having the problem. Please help.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”
Step 2: Click “Manage,” then “Device Manager.”
Step 3: Click the “Batteries” section. A list of devices will appear.
Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”
Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Restart the computer and the issue should be fixed.

If the issue persists, I recommend you update the bios the from the below link and test.

http://hp.care/2nikIQ9

[sandytechy20]

@TaraSierra

Welcome to HP support community.

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.