HP Pavillion Laptop use with a USB-C Dock G5 hub

[jocahill01]

I have a Pavillion Laptop and based on customer service advice bought a USB-C Dock 5G.  Got the Dock and plugged in monitors, HDMI and Digital, and several USB attachments, camera, MyPassport drives, etc.  Seems like almost nothing works.  I've tried the monitor I was previously using plugged in directly to the computer HDMI via the Dock with HDMI and Digital, neither works, I see that the unit is running off of battery and the Dock is not charging the battery.  It seems to recognize the other drive and has a sense there may be a monitor there as an initial message on plug in noted that monitor may not work properly, but generally running a detection doesn't show a monitor.  Any suggestions?  Any help would be most appreciated.  I tried the Shut Down, unplug Dock, do a computer reset (power, F6 hold down) followed by reboot, plug in Dock, etc.  Didn't work.  Updated all drivers and Bios.  Reset the Dock.  Nothing worked.

[banhien]

@jocahill01 

What is your HP Pavilion Laptop 15-cs3xxx ? For example

            HP Pavilion - 15-cs3153cl

Your machine should have SAME ports on the above machine. You should be able to get all other ports EXCEPT external monitor(s) and charger  because USB-C G5 dock is NOT compatible with your machine.

Regards.

[jocahill01]

It is a 15 cs3075cl

Is there a docking station/hub that works with this, that gives me two video monitor access, either 2 hdmi or an hdmi and a digital video attachment as well as 4 USB ports and laptop charging?

[banhien]

@jocahill01 

If you wish to have 2 or more external monitors (and notebook monitor - total 3), please enter your requirement on the following link and it will find for you few USB-A DisplayLink Certified options on market today including some HP products (you can select HP before Search)

             https://www.displaylink.com/products/universal-docking-stations

Regards.