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‎02-22-2019 04:50 AM - edited ‎02-22-2019 04:52 AM

HP Recommended
Product: Pavillion
Operating System: Microsoft Windows 10 (64-bit)

Battery not charging; HP Support Assistant Battery Diagnostics indicated "Cannot detect battery".  Performed the following:

1. Took battery out shut down and then replaced battery and turned on PC using AC power (does not boot without AC)

2. Ran HP Support Assistant Battery Diagnostics again - still "Cannot detect battery"

3. Downloaded and ran HP PC Hardware Diagnostics Windows - Ran AC Adapter Test - "CANCELLED"; ran Battery TEST "FAILED"; then ran system Quick Test and received the following results:

     a.  Short Drive Test Failed - 94PWKH-80Q9HM-MFPX61-60X613

     b.  Battery Test Failed

What does this mean?   Is it the battery, the adapter, or something else?

Linda
2 REPLIES 2

‎02-22-2019 04:55 AM

HP Recommended

Hi,

It seems the device has more than one hardware problem. Did something happen to the PC recently? Is the PC still under warranty?

Can you also provide the complete model or product number of the PC for further help:

https://support.hp.com/us-en/document/c00033108

Let me know,

David

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‎02-22-2019 04:58 AM - edited ‎02-22-2019 04:59 AM

HP Recommended

Thanks for your reply.  Here is the information:

Not under warranty any longer; nothing in particular happened to the PC

HP Pavilion Notebook - 15t-ab100 CTO (ENERGY STAR)
Product Number: L8V46AV

Purchased:  January 2, 2016

Linda
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