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‎02-22-2025 04:40 AM

HP Recommended
Product: HP ProBook 455 G3 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Suddenly, my laptop will not connect to my router via wifi.  When I connect a cable, it will work ok.   Does that mean I need a new adapter and if so, which one would be appropriate>   Thanks

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-22-2025 11:57 AM - edited ‎02-22-2025 11:58 AM

HP Recommended

Considering the generation that your laptop belongs to, I suggest purchasing a USB external WIFI adapter.

In my own opinion, It really isn't worth taking the risk of opening the laptop unless you happen to be an PC or laptop enthusiast.

 

Just plug the USB external WIFI adapter  into one of the faster USB 3.0 SS ports on your laptop.

 

The OEM WIFI adapter yours has is one of those in the list below.

 

From the Maintenance & Service guide for your laptop model series

    Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
● Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
● Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2
● Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230


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View solution in original post

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8 REPLIES 8

‎02-22-2025 11:57 AM - edited ‎02-22-2025 11:58 AM

HP Recommended

Considering the generation that your laptop belongs to, I suggest purchasing a USB external WIFI adapter.

In my own opinion, It really isn't worth taking the risk of opening the laptop unless you happen to be an PC or laptop enthusiast.

 

Just plug the USB external WIFI adapter  into one of the faster USB 3.0 SS ports on your laptop.

 

The OEM WIFI adapter yours has is one of those in the list below.

 

From the Maintenance & Service guide for your laptop model series

    Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
● Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
● Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2
● Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎02-23-2025 04:59 AM

HP Recommended

Many thanks for your reply.  I have opened the WiFi slot on the base but not made any attempt to move it.  Just checked the wire was attached ok and there was no dust or obstruction.

Will do as you say and get a USB adapter which is the easier option.

 

Thanks again 

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‎02-23-2025 09:36 AM

HP Recommended

You're welcome!


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
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‎03-03-2025 04:22 AM

HP Recommended

I purchased an adapter as you, Erico, suggested but cannot get it to connect.  Should I be doing something simple to get it to work?

Ive disabled the old card in Device Manager and tried new drivers but am told it already has the most up to date.

 

I havenot unplugged the card for obvious reasons that I dont particularly want to disturb the innards of the laptop.

 

The Ethernet works fine but is not very convenient of course.

 

Is there anything else I can try???

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‎03-03-2025 10:18 AM

HP Recommended

Which brand and model WiFi adapter did you purchase?

 

Did you check to see if it is compatible with the installed operating  system?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎03-03-2025 10:48 AM

HP Recommended

DUAL BAND WIFI DONGLE 2.4GHZ 5GHZ WIRELESS USB ADAPTER 600MBPS PC LAPTOP NEW UK

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‎03-03-2025 10:55 AM

HP Recommended

I really don't see an answer to my question in your last reply.  How about reading it again.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎03-04-2025 10:09 AM

HP Recommended

I thought I included the adapter data but here it is again Erico

DUAL BAND WIFI DONGLE 2.4GHZ 5GHZ WIRELESS USB ADAPTER 600MBPS PC LAPTOP NEW UK

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