HP Probook 450 G3 shuts down without warning

[gergespetro]

Dear Technical Support 

I bought 10 laptops HP probook 450 G3 ( 8 with processor I7 & 2 with processor I5 ) from 6 month and i was modified the ram memory from 8GB to 16GB by adding extra ram 

But i have problem with one of them that Probook 450 G3 - I5 it's shutdown without any warning 

i am trying to update VGA card software but still with problem 

kindly help me in this case 

Thanks 

[mdklassen]

> I bought 10 laptops HP probook 450 G3 from 6 month

The original HP warranty should still be valid.

> But i have problem with one of them -- it shutdown without any warning 

It could be an overheating problem.

Google-search for "download free SPECCY".

Download, install, and run this software, to show the temperature:

* of the CPU

* of the motherboard

* of the disk-drive

and speed (RPM/revolutions per minute) of the fan(s).

Tell us the numbers.

Or, it could be a hardware problem.

Turn the computer off.

Remove the battery.

Disconnect the AC power.

Remove the "extra" RAM, leaving only the original HP-supplied RAM.

Connect the AC power.

Turn the computer on, and press a key to run the built-in HP hardware diagnostics.

Tell us the pass/fail status of each test.

[Tumi01]

Hello, I've got the same issue on on my Probook 450 G3 as well, my CPU average temp is around 50 °C, the motherboard is avaraging 37 °C and the alarming thing I am getting is on the 2048MB ATI AMD Radeon R7 M340 (HP) graphics, showing a whopping 511°C .

[mdklassen]

> showing a whopping 511°C .

Yikes!

Do you have to wear fireproof gloves to come near the keyboard?

Google-search for "download free SPECCY".

Download, install, and run it, to see what values it reports.

Tell us the numbers.

[Tumi01]

Lol I used SPECCY to get those values. See attached snapshot.

[mdklassen]

Quite obviously, the version of SPECCY that you have installed has a "bug".

The authors of the software (PIRIFORM) have their own "forum".

See: https://forum.piriform.com/index.php?showtopic=42888

for reporting "bugs" in SPECCY, such as you have encountered.

There is a mention of 'HWMONITOR' software -- presumably, some other program with similar functionality.

I wonder what values it will report.

[TITAN_007NA]

Has anyone found a solution for this. Cause i have the same problem. But it only happens when i connect the charger to the unit

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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