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- HP Probook 450 G3 shuts down without warning

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05-23-2017 08:58 AM
Dear Technical Support
I bought 10 laptops HP probook 450 G3 ( 8 with processor I7 & 2 with processor I5 ) from 6 month and i was modified the ram memory from 8GB to 16GB by adding extra ram
But i have problem with one of them that Probook 450 G3 - I5 it's shutdown without any warning
i am trying to update VGA card software but still with problem
kindly help me in this case
Thanks
05-23-2017 09:37 AM
> I bought 10 laptops HP probook 450 G3 from 6 month
The original HP warranty should still be valid.
> But i have problem with one of them -- it shutdown without any warning
It could be an overheating problem.
Google-search for "download free SPECCY".
Download, install, and run this software, to show the temperature:
* of the CPU
* of the motherboard
* of the disk-drive
and speed (RPM/revolutions per minute) of the fan(s).
Tell us the numbers.
Or, it could be a hardware problem.
Turn the computer off.
Remove the battery.
Disconnect the AC power.
Remove the "extra" RAM, leaving only the original HP-supplied RAM.
Connect the AC power.
Turn the computer on, and press a key to run the built-in HP hardware diagnostics.
Tell us the pass/fail status of each test.
09-14-2017 12:58 AM
Hello, I've got the same issue on on my Probook 450 G3 as well, my CPU average temp is around 50 °C, the motherboard is avaraging 37 °C and the alarming thing I am getting is on the 2048MB ATI AMD Radeon R7 M340 (HP) graphics, showing a whopping 511°C .
09-14-2017 09:13 AM
> showing a whopping 511°C .
Yikes!
Do you have to wear fireproof gloves to come near the keyboard?
Google-search for "download free SPECCY".
Download, install, and run it, to see what values it reports.
Tell us the numbers.
09-15-2017 07:53 AM
Quite obviously, the version of SPECCY that you have installed has a "bug".
The authors of the software (PIRIFORM) have their own "forum".
See: https://forum.piriform.com/index.php?showtopic=42888
for reporting "bugs" in SPECCY, such as you have encountered.
There is a mention of 'HWMONITOR' software -- presumably, some other program with similar functionality.
I wonder what values it will report.
04-22-2019 10:47 AM
Hello,
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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