HP RECHARGEABLE PEN IS NOT WORKING

[nrkmln]

 have had my HP Envy x360 for almost a year now. My purchase date was July, 2021. I really love this device, but now in July 2022, the HP Rechargeable MPP 2.0 Tilt Pen has been not working. I think it is a battery issue with the pen because it has been about a mouth since the pen has worked or not charged at all. For example, when I plug the USB-C charger into my computer port and the pen itself, no light shows up on the end of the pen. It should either be amber or white when it is plugged in to show it is charging or fully charged. I am sure that there is no issue with my touch screen. I also want to know about pen warranty since when  I check then pen warranty, it just not found. 

Please let me know if you need any other information from me.

Thank you so much!

[Nirvana_95]

Hi @nrkmln

Welcome to the HP Support Community. I see that you are facing issues with your HP product. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!