• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-01-2019 03:03 AM

HP Recommended
Product: HP Zbook 17 G3 and HP Thunderbolt 3Dock
Operating System: Microsoft Windows 10 (64-bit)

HP SoftPaq Download Manager in version 4.4.0.0 is not able to update Conexant HD Audio Driver 2015 to newer version 10.0.3690.113 REV: Q PASS: 5. (SoftPaq # 92176).

The update starts and is executed. A message appears that a reboot is required.

But after reboot and restart of the SoftPaq Download Manager the same component is shown again in the list of software to be updated.

Have somebody else same issue and found a solution for this?

All other drivers including BIOS are on the latest version as of today.

1 person had the same question
6 REPLIES 6

‎02-01-2019 11:27 PM - edited ‎02-01-2019 11:28 PM

HP Recommended

Have you checked the driver version in Device Manager to see if it updated and perhaps is simply a glitch in SDM that it is still showing?

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎02-04-2019 01:13 AM

HP Recommended

In Device Manager I see 9.0.163.0 for Conexant ISST Audio installed. Not sure if this is the same device as listed with the name "Conexant HD Audio Driver 2015" in SDM and offering 10.0.3690.113 REV: Q PASS: 5 driver version.

Was this reply helpful? Yes No

‎02-04-2019 01:27 AM

HP Recommended

The driver is available from your Support page. Download and Save it. Uninstall the other in Device Manager-right click -uninstall to remove the older driver. After uninstalling it double click the downloaded file to run it.

https://support.hp.com/us-en/drivers/selfservice/hp-zbook-17-g3-mobile-workstation/8693765

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎02-04-2019 01:42 AM

HP Recommended

Not working, I get FAILURE (0x1) from installer displayed.

Was this reply helpful? Yes No

‎02-04-2019 10:24 PM

HP Recommended

Try right clicking the SP.exe and choose Run as Administrator.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎02-04-2019 10:30 PM

HP Recommended

Yes, did it already. But with the same result.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.