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‎04-14-2019 08:36 AM

HP Recommended
Product: HP Spectre 13 x360
Operating System: Microsoft Windows 10 (64-bit)

The adhesive strips on my Spectre 13 x360 have fallen completely off. I've only had the computer about 4 months so I'm a little surprised. I was hoping to see if I can get new ones to apply, and if that is covered under warranty. So far the only solution I've seen is to buy and entirely new bottom plate for 70 bucks which is a little ridiculous in my opinion to solve such a straightforward issue. Any help is appreciated.


Thanks

9 people had the same question
11 REPLIES 11

‎04-14-2019 08:45 AM - edited ‎04-14-2019 08:46 AM

HP Recommended

We need the full model to see if maybe we can find a part. I tinker with my laptops a a bit and had a Spectre on which I removed the rubber strips several times. The first few times there was enough residual glue on the strips to stick them back but after 3 or 4 attempts they would not stick any more. A small (very small) drop of rubber cement (not volatile airplane glue or Superglue which will melt the plastic) at each end and in the middle of the strip worked great and permitted a couple more removals and reapplications. 

 

https://www.amazon.com/RUBBER-CEMENT-OZ-TUBE/dp/B000BO8M8C/ref=sr_1_13?keywords=rubber+cement+tube&q...

 

 

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‎04-14-2019 09:01 AM

HP Recommended

Depending on the model if the ones you have are no longer good you can purchase new ones from the HP parts store. (not cheap)

Example for the Spectre 13 ae000:

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=FCD2FE1C0894473E88183C1CF43B9C71&SearchIn=P...

So, if you provide the exact model number or product number we can probably help to find new ones if they are sold.

https://support.hp.com/us-en/document/c00033108

 

Hope i thelps,

David

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‎04-14-2019 09:10 AM

HP Recommended

It's is the spectre 13t-ae000 

1 person found this reply helpful
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‎04-14-2019 09:20 AM

HP Recommended

these are the rubber kits with part number (the difference will be the colour of your Spectre)

In dark ash silver finish   part number 942846-001

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=FCD2FE1C0894473E88183C1CF43B9C71&SearchIn=P...

In natural silver finish      part number 942847-001

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=FCD2FE1C0894473E88183C1CF43B9C71&SearchIn=P...

In pale rose gold finish    part number L07274-001

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=FCD2FE1C0894473E88183C1CF43B9C71&SearchIn=P...

 

Hope it helps,

David

1 person found this reply helpful
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‎04-14-2019 10:11 AM

HP Recommended

Take a pic, mail it to HP with your address and they should send you new ones without hesitation under the warranty.

No need for thumbs up or other farcical deeds.
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‎04-14-2019 10:37 AM

HP Recommended

The links take me ro the parts search, not the specific part. Would you happen to know the part number so i can search for it?

1 person found this reply helpful
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‎04-14-2019 10:43 AM

HP Recommended
@Jacob24 wrote:

The links take me ro the parts search, not the specific part. Would you happen to know the part number so i can search for it?

Part number is also there over the bad links...

No need for thumbs up or other farcical deeds.
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‎04-14-2019 11:19 AM

HP Recommended

Yes. Sorry about the links. You can see the part numbers liosted above for each colour. Just insert in the search field.

In dark ash silver finish   part number 942846-001

In natural silver finish      part number 942847-001

In pale rose gold finish    part number L07274-001

 

Regards,

David

 

@Petro_  if it were only bad links you were spreading 😉

1 person found this reply helpful
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‎04-14-2019 05:29 PM

HP Recommended
@Jacob24 wrote:

...  and if that is covered under warranty. So far the only solution I've seen is to buy and entirely new bottom plate for 70 bucks which is a little ridiculous in my opinion ...

@Jacob24 

 

If still under warranty, please contact HP and you have to SEND your machine back for replacement. Are you sure you did not open the case yourself ?

 

Regards,

BH
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