• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-13-2020 06:27 PM

HP Recommended
Product: HP Spectre x360 Convertible 15
Operating System: Microsoft Windows 10 (32-bit)

Hi, I purchased my HP Spectre in July 2018. Everything was working fine until about a month ago.  First the front of the computer, below the mouse, started snapping in/out of place. And now, the bottom plastic panel looks like it expanded and the  computer is detaching from the sides.  When popped back into place, they just pop out again.   All the screws are in place and tight.  The computer is literally slowing coming apart.  It is out of warranty so I'm wondering if anyone else has issues with poor case design?  And if so, what did you do to correct it? Thanks.  

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2020 10:13 AM

HP Recommended

That sounds like a swelling battery

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-14-2020 08:27 AM

HP Recommended

@JoeGym

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎10-14-2020 10:13 AM

HP Recommended

That sounds like a swelling battery

Was this reply helpful? Yes No

‎10-15-2020 09:13 PM

HP Recommended

Thanks for the suggestion.  I'll remove the bottom and take a look. 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.