HP Spectre 15 x360 NMI Hardware Failure

[Vagif]

Got the laptop new from Amazon.

Has been going to BSoD since I got it.

Message on screen: NMI_HARDWARE_FAILURE

BIOS Version: AMI F.32 - 25/09/2019

Intel Graphics 630 UHD - 26.20.100.6813 - 19/04/2019

NVIDIA Graphics GTX 1050 Ti Max Q - 25.21.14.2202 - 06/04/2019

Windows 10 Home (64-bit) - Version 1903 - Build 18362

- No 3rd party antivirus installed.

- No unusual/unknown software installed.

- No 3rd party driver installed. All drivers are up-to-date, nothing to roll back.

- No hardware plugged in.

- No damage done to the device.

- Have re-installed Windows.

- HP Hardware Checker detected no issues.

- Bitlocker was enabled by default.

Anything else I should be checking/amending?

[Riddle_Decipher · Accepted solution]

@Vagif Welcome to HP Community!

A variety of hardware malfunctions can cause the NMI_HARDWARE_FAILURE bug check, but the exact cause is difficult to determine.

The following potential fixes will be carried out to fix NMI HARDWARE FAILURE error on Windows 10:

1. Remove any hardware or drivers that have been recently installed.
2. Update, Rollback or Disable Graphics Drivers.
3. Make sure that all memory modules are of the same type.

If you tend to create a System Restore point usually, you can try to undo any modifications on your computer, by performing System Restore. It is also recommended that you carry out these tasks mentioned below in Safe Mode only.

1] Remove any hardware or drivers that have been recently installed

You might have to disable or remove newly installed hardware because external devices are no much innocent in triggering a Blue Screen error.

For that, I would recommend trying to physically disconnect any external device connected to your computer and check if that fixes the Blue Screen of Death Error.

2] Update, Rollback or Disable Various Drivers

Now, the best practice for you should be to go to the HP website, Go to the section called Drivers. And download the latest definitions from there.

After the download has been completed, just install the graphics driver and reboot your computer.

Alternatively, after booting into the Safe Mode, open Device Manager.

The main drivers that might be a cause for this particular file will be listed under the section of Display Adapters inside of the Device Manager. So if you recently updated these drivers, roll back and see.

3] Make sure that all memory modules are of the same type

This is a bit tricky and technical. If you tend to use multiple physical RAMs on your computer, you need to first check if they are of the same frequency. And after that, one thing to verify that the chip is properly compatible. If the sockets are attached using some sort of adapter or non-recommended apparatus, it can cause some issues while giving a performance hit to the computer.

If you find such setup, you need to undo it or install proper and recommended and compatible hardware.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Vagif]

Hi,

Thank you for your response.

Believe me, I've tried everything.

The last thing I did though was to update some additional drivers from the HP Support Assistant (29/10/2019), and I believe these drivers were not actually installed when I started the laptop for the first time (25/10/2019). The laptop hasn't crashed since.

Will keep this post updated for everyone else to refer.

[Riddle_Decipher]

@Vagif That's awesome, take your time and keep us posted,

Good luck.

[Vagif]

I rolled back the graphics driver as I suspected that the one installed on my laptop may be too new so I installed a NVidia driver that dated back to 2018. The laptop was running well after that.

After all this, I returned the laptop back to the retailer. I am afraid that this issue will still come back. It didn't look like a simple driver issue, as I think there's something seriously wrong physically with the hardware.

With all that said though, this is probably the best laptop I've ever had. I'm not going to give it bad review just because I was unlucky enough to get a defective model. This laptop is a beast! Has everything one could ask for in a laptop.

[Riddle_Decipher]

@Vagif I appreciate the update, and I'm glad rollback to an older driver fixed the issue, however, I can only wish you good luck, ahead

And of course, If you need help with any queries, write back to us anytime for your new HP device 🙂

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.