HP Spectre 360x deformed battery

[Anzel]

Hello, My battery has deformed.  I went to on of the authorized service agents for an estimate.  They suggested that I check with HP to see if I could mail it in for repair first.  HP closes the ticket every time I put in a work order with for the battery without sending me an email or calling me to tell me why.  Is the HP Mail in service available?

[Dragon-Fur]

@Anzel 

Welcome to the HP Community.

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@Anzel wrote:

Hello, My battery has deformed.  I went to on of the authorized service agents for an estimate.  They suggested that I check with HP to see if I could mail it in for repair first.  HP closes the ticket every time I put in a work order with for the battery without sending me an email or calling me to tell me why.  Is the HP Mail in service available?

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Not sure about the process that you have tried.

Normally, when the device is in Warranty, you would submit your case online > After submission Contact options for your region should be displayed.

That said,  HP has provided the following:

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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

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