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H-Pk Honor Student
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HP Spectre Folio pen loop

HP Spectre Folio
Microsoft Windows 10 (64-bit)

Just bought a Spectre Folio 13. While unboxing, misplaced the pen loop. Cant find it. From where can I get one as a replacement?

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HP Support Agent
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HP Spectre Folio pen loop

@H-Pk I've verified that the box includes both the sleeve and the stylus, if you misplaced it there could be a charge for a new one to be sent out, 

However, I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

 

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

 

Fill the web-form, to populate a case number and phone number for yourself!

Riddle_Decipher
I am an HP Employee

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H-Pk Honor Student
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HP Spectre Folio pen loop

@Riddle_Decipher Thank you for your reply. I have tried the solution a number of times, but there is no response from HP. My case has been registered thrice and I have received confirmatory emil with the case number etc, but I have not been given a solution... not happy 😞

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HP Support Agent
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HP Spectre Folio pen loop

@H-Pk

 

I see that you were interacting with @Riddle_Decipher. I'd like to help.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
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PhilsteR Student
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HP Spectre Folio pen loop

I have same issue (lost pen loop) - can I request your help in getting me started in the right direction for purchasing a replacement?

Thanks in advance .. Phil L

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HP Support Agent
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HP Spectre Folio pen loop

@PhilsteR
Thank you for posting on the HP Support Community.

 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
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H-Pk Honor Student
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HP Spectre Folio pen loop

My problem hasn't been solved yet. I have tried HP support a number of times, but no success yet.

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HP Support Agent
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HP Spectre Folio pen loop

@H-Pk Here are step by step instructions to help you get in touch with the HP support team,

follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

 

Riddle_Decipher
I am an HP Employee

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