HP Spectre Nightmare

[a_tabary]

I was super excited when I first bought the spectre, but from the second it arrived I’ve had problems. Initially none of the number keys worked and I had to immediately send it in to get fixed, which, since it was still under warranty, HP fixed that with no problems.

It’s a great laptop and the next 6 months went by great until out of nowhere it wouldn’t turn on and wouldn’t charge at all. I called HP and they assumed it was a burned motherboard and it would be $450 to fix. That’s basically half the cost of the laptop so I said no way and took it to get a second opinion.

A local computer shop opened up and confirmed that the motherboard had in fact burned and he couldn’t fix it. I started doing research and I was baffled to find out that this is a really common problem with the spectre model, these laptops should’ve been recalled a long time ago!

I’m more than happy to pay shipping costs or a little, but with this being an HP problem, in no way should I have to fully cover their mistakes.

HP, please rectify this situation. I’ve loved the spectre and you’ve been nothing but helpful in the past, but this is just insane having a laptop under a year old quit working on so many people.

[Cheron-Z]

@a_tabary,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[a_tabary · Accepted solution]

HP has reached out to me to fix it, although at a steep cost. Not sure why others who are also out of warranty have had theirs fixed without charge and I’m still being charged for the same issue, but I’m just ready to be done with this. Customer service was friendly, but I would not recommend buying the HP Spectre with this known issue not being handled properly.

[Sweyn]

Interesting that it's an issue with the 15" model too.

How much did they ask to fix it?

[SantiagoNAV]

This is happening to almost every spectre.

This is unnaceptable.

It happened to me and they are not replacing the motherboard.

HP has the worst customer service. That is what all the computer stores are telling me. They don't really care about their customers.

[captkeebz]

I bought an HP Spectre 15" two months ago and it's been a nightmare also. I was also excited because of the beautiful design and glowing reviews, but I've had nothing but trouble with what seems to be driver issues. The touchpad is glitchy, audio speakers and mic constantly problematic, intel wifi adapter preventing sleep, intel display software auto dimming display by default which doesn't adjust the windows brightness, so you're just scratching your head until you figure that out, etc. DO NOT BUY THIS MACHINE. I spend hours on a support call and have the same issues. They contacted to swap the machine, but it's obviously software problems and my time is too valuable to waste more troubleshooting their failure. I'll just get the word out across social that this is a sad waste of money. I was ten days past the return deadline.