HP Spectre Notebook bluetooth stopped working.

[colinmcdermott]

Hi guys, has anyone made much progress with this? Seems to be happening to be daily at the moment, getting really sick of having to do 20-30 minutes of messing around every day before I can start work.

[Andyb007]

Yes, HP released a fix last week. Install the HP support assistant and install the updates. Worked for me.

[azdebbie]

Colin -

Hide the update so that it doesn't get reinstalled.  I posted this link earlier with instructions:  https://www.digitalcitizen.life/how-block-unwanted-windows-driver-updates-installing-windows-10

[colinmcdermott]

Thanks Andy! Will give that a try. I was sure I have done that a couple of times already but will see.

[colinmcdermott]

The only update available for me in the HP Support Assistant is the Intel Serial IO Driver, have tried to install this a few times now - it appears to keep failing.

Did you get an update for the Intel Bluetooth / Wifi drivers specifically? I have downloaded/installed the latest drivers as per the HP support page for the Spectre - that worked yesterday but not today unfortunately.

[colinmcdermott]

Thanks for the advice on blocking driver updates - have to admit this really goes against my security first instincts 😕 

If all else fails I will consider that, but would be really good if HP could resolve this issue.

[colinmcdermott]

This is still a daily issue for me unfortunately.

Tried to get support from HP direct and it was bad. Very bad.

[Raj1788]

@colinmcdermott

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

Have a great day!

[Andyb007]

Hi Colin,

My experience with HP has been excellent.  They even phoned me back a few days later to check how it was going. 

They also called me today to advise that they've got a patch available for this issue now and to get in touch if the problem persists.

If they have a patch now, perhaps contact them again or check if they've released any updates on the support site.

Regards,

Andy

[colinmcdermott]

Thanks Andy, hopefully there is light at the end of the tunnel. My bluetooth is still dropping out daily unfortunately.

Twitter HP support refused to look at this thread to see the problem because they "don't offer forum support", either incredible stupidity, terrible procedures, or both.