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‎01-02-2019 07:13 PM

HP Recommended
Product: HP Spectre Pro 13 G1 laptop
Operating System: Microsoft Windows 10 (64-bit)

The base of the laptop is literally cracking up on both sides. See pictures. What to do?IMG_20190103_072708.jpgIMG_20190103_072720.jpg

2 REPLIES 2

‎01-02-2019 07:37 PM

HP Recommended

@TheBluesman

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP.
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‎01-16-2019 11:19 PM

HP Recommended

Oh Rick - Im not happy. You have pushed the issue to one group. After many days that group have now pushed the issue yet to a new group. How many times will this issue escalate before someone can give me a proper feedback?  This dont look like an HP support page but more like a marathon to see if Im able to hang in or just give up. Ill been informed that the new time will be back "shortly". Can you indicate how long "shortly" is in the HP world? The thinnest laptop in the world is cracking up - how difficult is that to understand??

 

Nedless to say that Im not happy with HP-support s far 😞

 

:: Stein Inge

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