HP Spectre USB-C Travel Dock cannot detect my monitor. It worked before.

[Marta_O-1]

I have a HP Spectre USB-C Travel Dock to use with my HP Spectre 15-eb1 x360 Convertible Laptop PC IDS Base Model (Product3N385AV). After doing some updates to my laptop, the port stopped detecting my external HP monitor. I went to the HP support webpage and downloaded the latest driver. I followed instructions, restarted, unplugged, replugged, restarted again and the issue has not been fixed. Hopefully someone can help me. I have literally used this laptop and port less than a week in total since I bought it last August.

I appreciate your prompt answer and support.

Marta 

[Nirvana_95]

Hi @Marta_O-1  

Welcome to the HP Support Community. 

In that case, I would suggest you update the firmware of the docking station using the link here and let me know the outcome of it. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Marta_O-1]

Thank you very much for the driver update link. I installed, reboot, but the display still not works. 

[Nirvana_95]

Thanks for your response.

I would suggest you please go back to the restore point and check if the issue persists. Here is a link that will help you with the steps: https://support.hp.com/th-en/product/hp-latex-360-printers/6838371/document/c03327545 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Marta_O-1 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Marta_O-1]

I still have issues. I created a restore point but I do not know where to go from here.

[Nirvana_95]

In that case, Use the following steps to restore your computer when Windows does not open normally.

1. Turn off the computer and wait at least 5 seconds with the computer in a full off state.
2. Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
3. If a language selection screen opens, select the language you want to use to continue.
4. On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
5. On the Choose an option screen, click Troubleshoot.
6. On the Troubleshoot screen, click Advanced Options.
7. On the Advanced options screen, click System Restore.
8. Click Windows 8, click Windows 8.1, or click Windows 10 as the target operating system.
9. The System Restore window opens.
10. Click Next.
11. Click the Restore Point that you want to use, and then click Next.
12. The Confirm Restore Point window opens.
13. Click Finish to restore your computer to a previous point.
14. Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
15. System Restore returns the computer configuration to a previous point in time and restarts.

Let me know how it goes.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.