• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-29-2023 08:09 AM - edited ‎11-29-2023 08:14 AM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f0000 RCTO Base Model

I recently updated my BIOS to BIOS Version/Date Insyde F.19, 10/12/2023. Since the update, my laptop will not charge via the USB-C port. I have other peripherals (mouse, printer) connected to the same port, and they still work. The charging is the only thing that doesn't work. I do still get the HP event utility popup that says they recommend using an original HP charger, so it seems the laptop recognizes that a charger is connected, but it isn't actually charging. Any help is appreciated! 

Edit: Just to clarify, the actual charging port is still working. It is just more convenient with my setup for the laptop to charge via the USB-C port.

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.