HP Spectre X360 won’t turn on

[Kellyg84]

I fear I have another Spectre with the dreaded motherboard issue. 

laptop won’t power on, no lights nothing. Have tried the hard reset and all other guidance I could find on the issue. virtual assistant won’t put me through to an agent because laptop is out of warranty. 

Not impressed when it’s only 18 months old.

is anyone able to help with contacting HP? This is clearly a known issue to them. 

[Riddle_Decipher]

@Kellyg84 Before we conclude it's the motherboard, Have you attempted to connect the device to an alternate power cord or adapter?

Or check with another wall outlet, excluding any surge protectors to check if it works?

While you respond to that, here's  the best way to resolve the issue, using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

If the above doesn't help or the steps are insufficient, check the below steps:

Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.

Reasons for a hard reset

A hard reset has the following effects:

• Clears the memory.

• Reestablishes the connection between the BIOS and the hardware

The following conditions can be helped by the hard reset:

• Windows stop responding.

• The display suddenly goes blank.

• The computer does not wake from sleep or hibernate modes.

• Software applications freeze or fail to respond.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Kellyg84]

Have tried new cord and socket and all the hard reset options. No joy. 

spoke to someone from HP yesterday who told me there was nothing to do except put me through to sales to buy a new one! I can categorically say if I have to buy a new laptop after this it will not be a HP one based on the fact it only lasts 18 months and the service I’ve received so far. 

a complication for HP seems to be that I am in the UK but bought the unit in Australia while I was travelling. Apparently that means the UK can’t touch it?!?!

After a lot of pushing they have agreed to investigate and come back to me tomorrow with any options they have. 

[Kellyg84]

Update

HP called me back to say that they can replace the motherboard for £450. Having looked around locally it seems that unless I want to put a 2nd hand motherboard in it I don't have a choice. Having asked if HP can give any good will gesture due to it only being just out of warranty I was told no because the parts are so expensive. Come on HP, if you're buying expensive motherboards at least sort out the quality issues with the supplier!

From my calls it seems impossible to escalate this any further so if anyone has successfully managed to pin HP down on this issue I would be interested to hear how and who you spoke to.

Gutted but it seems that this will be my last HP laptop. Very disappointing since I've had a few and including this one they've been great up to now.

If you are thinking of buying a Spectre, don't. This issue seems all too common to be anything other than a design/build fault that HP won't own up to. 

[Riddle_Decipher]

@Kellyg84 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[Kellyg84]

Update:

having provided the personal information requested above I’ve had no contact from HP. 

Because I need my laptop I’ve had to pay the £450 and was offered a discounted extended warranty as part of the repair. 

To add salt to the wound HP have started the extended warranty from last Thursday, a full 5 days before they even collected my laptop for repair. I’ve messaged them about this too but had no contact on this. 

Seriously losing the will to live with HP. Will never by another HP product again for home or at work.