06-18-2019 02:29 PM - edited 06-18-2019 02:29 PM
@GregZZZ I assure you, the fact that your warranty ran out, has nothing to do with the rubber strip popping out, besides, there's nothing that can't be fixed: Click here to view a solution to a similar issue.
And I recommend you provide the complete product number so I can get you the service and maintenance guide relevant to your device.
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!
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I am an HP Employee
07-16-2019 12:06 PM
I have on a couple of occasions spent the best part of an hour searching for a place I can easily find these replacement parts to no avail...
Having spent a large amount on what is otherwise a very good laptop, ideally HP should be sending out these rubber strips for free as it is clearly a design flaw, at least it should be much much easier and cheap to find the replacement part.
My my model number is 13-ae005na please could someone from HP send me a direct link to the right part?
I shouldn’t have to be spending hours searching or fiddling about with a double sided tape temporary fix when I’ve spent £1300 on a smart laptop!
Many thanks for some specific, direct and uncomplicated help!
07-16-2019 01:00 PM
Thank you for posting back.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)
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I am an HP Employee