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GregZZZ Student
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HP Spectre back rubber strip issue

HP Spectre

Just 2 weeks after the warranty expired, the rubber strips on the back were dislocated. Very disappointed. 

 

HP-back.jpgHP_Spectre_back_2.JPG

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HP Support Agent
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HP Spectre back rubber strip issue

@GregZZZ I assure you, the fact that your warranty ran out, has nothing to do with the rubber strip popping out, besides, there's nothing that can't be fixed: Click here to view a solution to a similar issue.

And I recommend you provide the complete product number so I can get you the service and maintenance guide relevant to your device.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

P.S: Welcome to HP Forums! 😉

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

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Have a great day ahead.

Riddle_Decipher
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Helsbels5 Student
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HP Spectre back rubber strip issue

I have on a couple of occasions spent the best part of an hour searching for a place I can easily find these replacement parts to no avail... 

 

Having spent a large amount on what is otherwise a very good laptop, ideally HP should be sending out these rubber strips for free as it is clearly a design flaw, at least it should be much much easier and cheap to find the replacement part. 

 

My my model number is 13-ae005na please could someone from HP send me a direct link to the right part?

 

I shouldn’t have to be spending hours searching or fiddling about with a double sided tape temporary fix when I’ve spent £1300 on a smart laptop! 

 

Many thanks for some specific, direct and uncomplicated help!

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HP Support Agent
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HP Spectre back rubber strip issue

@Helsbels5
Thank you for posting back. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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