HP Spectre convertible 13 fried capacitor

[LogPlease]

I have encountered the same problem as dozens of other customers. When my laptop could not hold a charge starting two days ago I thought the battery might be old so I bought a new one and replaced it. The battery light went from blinking white to a solid Orange. After reading other threads and wondering why I could not fix my problem I realized I needed to take a look inside the laptop. Just as dozens of others have stated I found a burnt hole in one of the stickers that HP uses to identify the capacitor. Sure enough my capacitor is fried and this is a potential safety fire hazard. I cannot believe this is happened to so many people and HP has not made a recall. I am the last one in my family to have HP products. HP if you can not help resolve this issue with me I will have no choice but to never buy your products again.

Sincerely,

Another trusting customer

[danny-r]

@LogPlease

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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