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‎07-31-2022 12:00 PM

HP Recommended
Product: HP Spectre x360 - 13-ap0590na
Operating System: Microsoft Windows 10 (64-bit)

my Hp Spectre is still under warranty. I have been issued with a replacement power cable  when it failed to charge, now this has stopped working  no light on when plugged in to USB corner socket. I am at my wits end . any help appreciated . tried everything on the help pages

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‎07-31-2022 01:07 PM

HP Recommended

If still under warranty I have to recommend you go back there. Small chance your adapter has failed again or worst case the usb-C socket is bad and the motherboard needs replaced. Not much can be done with easy troubleshooting other than to have the AC adapter tested with a voltmeter or on another laptop. 

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2 REPLIES 2

‎07-31-2022 01:07 PM

HP Recommended

If still under warranty I have to recommend you go back there. Small chance your adapter has failed again or worst case the usb-C socket is bad and the motherboard needs replaced. Not much can be done with easy troubleshooting other than to have the AC adapter tested with a voltmeter or on another laptop. 

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‎07-31-2022 04:41 PM

HP Recommended

Thank you for helpful and kind response. Will contact HP tech  for assistance.

 

 

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