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‎06-24-2020 02:32 PM - edited ‎06-24-2020 02:33 PM

HP Recommended
Product: HP Spectre x360 Convertible 15-bl0XX
Operating System: Microsoft Windows 10 (64-bit)

Similar to posts like this one, the batteries in my two HP Spectre x360 laptops are swelling and the trackpad is swelling to the point of un-usability.  I am as frustrated as everyone else this is happening.  It is a shame this did not happen 4 months ago when my warranty was ending on the laptops.  I cannot believe that a company with HP's reputation has not done something to resolve this issue.  However, based on their response to other feedback, they only care about selling more computers.  I will likely not be buying another HP notebook after this one.  I have owned several HP desktops, and those are good.  Not so sure on the laptops. Severely disappointed!

 

Anyway, thankful for other posts that showed me how to fix the issue.

1 REPLY 1

‎06-25-2020 05:19 AM

HP Recommended

Hi @mfish1977

 

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

KUMAR0307
I am an HP Employee

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